Reference

What You Agree to When You Use 555jili

These terms set out what we expect from you and what you can expect from us — covering account creation, wallet transactions through bKash, Nagad, and Rocket, and how we handle disputes.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region termsWallet transaction rulesDispute process included
555jili What You Agree to When You Use 555jili
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account — including a dispute over a bKash, Nagad, or Rocket transaction — our support team handles these queries directly. Use live chat inside your account dashboard for the quickest response, or email us for written records of your query. We aim to acknowledge every terms-related message and route it to the right team.

Live Chat Open the chat widget inside your account dashboard to raise a terms query or wallet dispute directly with the support team.
Email Support Send your query by email when you need a written record — useful for account eligibility questions or formal dispute submissions.
Account Help Centre The Help Centre inside your account covers common terms questions on wallet verification, transaction limits, and account suspension.
ACCOUNT INTEGRITY

How We Uphold These Terms on Your Account

We apply these terms consistently across all accounts. Account security, fair transaction handling, and clear dispute resolution are the three areas where we put the most operational effort. If your account is ever flagged under these terms, we notify you through the contact details on file and give you a path to respond before any action is finalised.

Account Security Rules Your account credentials are your responsibility under these terms. We use encrypted sessions and OTP verification to support secure login, but sharing credentials breaches the terms.
Wallet Transaction Records Every bKash, Nagad, and Rocket transaction is logged against your account. You can view transaction history in your dashboard and raise a discrepancy within the period stated in these terms.
Term Revision Notice When these terms change, we post the new version here with a clear effective date. We also push an in-account notification so you are not caught off-guard by a revision.
Dispute and Review Path If you believe a decision under these terms was applied incorrectly, contact support with your account details and transaction reference. We review the case and respond in writing.

Questions About These Terms, Answered

These are the questions we hear most often about how the terms apply to accounts in Bangladesh — covering wallet use, account access, and what happens if the terms change.

Yes. Every deposit and withdrawal, whether through bKash, Nagad, or Rocket, falls under these terms. Wallet-specific conditions are shown in your account dashboard during the transaction.

We publish the revised terms here with an effective date and send an in-account notification. Continuing to use your account after that date means you accept the updated version.

Access depends on your local law and eligible region. These terms do not create a right to access 555jili where local law restricts it. Check your local regulations before opening an account.

Open live chat inside your account or email support with your transaction reference number. We review wallet disputes — including bKash, Nagad, and Rocket transactions — and respond in writing.

These terms require you to keep your login details private. Sharing your credentials with another person is a breach of the terms and can result in account suspension pending a review.

Transaction limits for bKash, Nagad, and Rocket are shown in the payments section of your account dashboard. They are part of these terms and may vary by payment method or account status.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.